International shipment FAQ.(When using EMS)

Click here if you are using TENSO.COM

When using EMS. .
Check our web to see if the item you would like to order has stock. Send your request via email  with item name/size/color.
CONTCT US

We will re-check the stock and come back to you with
order amount including shipping charges within 48 hours.


Q: Can you send my order overseas?

---

A: We offer international shipment using EMS International express service　and TENSO.COM.
The service is only partially available and depends on your country of origin. Please check your destination on the link page below.

EMS covered areas



Q: How much will it cost to send overseas? (EMS)

---

A: International shipping costs are limited to 2.0 kg and can be delivered at a flat rate per area.

 

Zone	First Zone	Second Zone
Weight	Asia	Oceania, North America, Central America and the Middle East	Europe
Up to 2.0kg	3,300 yen	6,100 yen	6,000yen

f the package is subjected to import tax, duty, VAT or other charges, please ensure that you follow your country’s trade regulations. We can not calculate these costs in advance and are not responsible for them.


For overseas shipping, please select a shipping method below.

・International Shipping[EMS]：Asia
・International Shipping[EMS]：Oceania / North America / Central America and the Middle East
・International Shipping[EMS]：Europe

If the selected area and shipping address are different, shipping costs may be incurred.





Q: How long will my delivery take?

---

A: It depends on the destination or season. However, you can get a rough idea on the following page.


EMS delivery estimation


Q: Can I return or exchange items?

---

A: In principle, we do not accept returns and exchanges.


Q: What kind of payment do you accept?

---

A: We only accept PayPal for international payment.


Q: I don't know how to order.

---

A: An introduction on how to order can be found on this page.